Ask The Expert Series Booklet

SSON Research & Analytics data shows that the current shared services landscape contains a wide range of maturity levels. As of April 2023, 27% of Global Business Services (GBS)/ Shared Services Organizations (SSOs) were 0-3 years old, meanwhile, 24% of GBS/SSOs have been in existence for 10+ years. This variety in maturity tells us that there is a need in the space for SSON editorial to cover both introductory topics and more nuanced issues.

In order to provide in-depth coverage, we have turned to the SSON Global Advisory Board for assistance. The Global Advisory Board is made up of 30+ members with years of experience in shared services and GBS.

These members assist SSON with setting the agendas for in-person and digital events, provide recommendations to SSON Research & Analytics for upcoming surveys, and consistently contribute content to the SSON website.

Now, these advisory board members have taken over “Ask the Expert”, an advice column where once a week, a board member will answer a frequently asked question by the SSON community.

For more insights, many of our advisory board members will be speaking at SSOW North America, in Orlando. From March 25th to 28th, attendees will enjoy inspiring sessions from industry leaders, specialized workshops, practitioner case studies, and boot camps. The broad range of topics spans from generative AI to talent management, so it is no surprise it is the largest and longest-running shared services and outsourcing conference. To find out more, the SSOW website can be found here.