Intelligent Automation

AI Agents and Agentic AI are pivotal components driving the next wave of Intelligent Automation. Let's start with the definitions.

In his latest article, Ramnath Natarajan explores the development of automation tools, and what this means for the future.

Paul Rodwell explores the ongoing work needed once a GFS has successfully refined their data management strategy.

Ramnath Natarajan discusses the strategic value of leveraging Intelligent Document Processing (IDP).

This report highlights how GenAI is reshaping service delivery models and is a must-read guide for all SSO/GBS leaders. 

In his most recent article, Paul Rodwell explores how to centralize the business intelligence function, drawing on insights from Experian's GFS.

Intelligent Automation Basics: Understanding hard and soft benefits, costs and when IA is the right solution

Learn how AI opens up new possibilities, the growing importance of effective transformation and function-specific operating models with impact.

Paul Rodwell, the SVP of Global Finance Transformation at Experian, details the development of Data Management within their Global Financial Services.

What is Agentic AI? How does Agentic AI differ from Generative AI, and what is its potential for transforming shared services and finance?

Pascal Bornet boasts over 25 years of consulting experience as well as authoring two books, Intelligent Automation and Irreplaceable. Drawing on his wealth of knowledge, Pascal sat down with SSON, at...

Read on to learn about PolyAI's innovative technology which boasts an impressive voice-driven interface. The voice assistant ultimately led to PolyAI winning SSON's Technology of the Year Award.