In a previous article I introduced the topic of 4 Steps to Success After a Shared Service Start Up. In that article I discussed the first of the 4 steps: Managing the Day-To-Day. In this second of four articles we will discuss Continually Improving the Operation.
Making a commitment to continue to improve your operation once you have it up and running is very important. It is not always an easy sell internally but you will see the payoff. There are 4 steps of Continuous Improvement: Oppo...
