My last article, Continually Improving the Operation, was the second of four articles about the 4 Steps to Success After a Shared Service Start Up. In this article I will cover step three, Governance. Within Governance I will cover the Purpose, Approach and Structure.
When I was first introduced to the concept of Governance, I immediately thought of a laborious bureaucratic activity that had no real positive results. However, after working with it for a while in some very good companies,...
