How to Design a Successful Shared Services (series, part 1)
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10 tips to get off to a good start
For anyone thinking about implementing shared services to get the magic leverage out of the "people-process-technology" triumvirate, here’s an introduction to what you should be considering in the design phase.
Before you set out on any journey, you need to be clear about where you are going. Here are my 10 tips for designing a successful shared services.
Tip 1: Commit to change
When I was an apprentice, my mentor and good friend would regularly...
