End-to-end process engineering at Coca-Cola European Partners: Why reporting is an important tool!
Join this webinar to find out why transparent and up-to-date reporting is essential, and how it improves visibility and also optimizes the company's decision making,,,
*Please note that this webinar will be presented in German*
When three companies merge, and when 13 countries are striving for the same goal, the need for transparent, up-to-date reporting is essential. This improved operational visibility and understanding improves company decision-making and helps drive collaborative communication between teams.
In the webinar, Coca-Cola want to share the ‘how’, ‘what’, ‘when’ and the ‘why’ they measure their goals towards excellent customer service!
Key questions answered in this webinar include:
- How to analyse, report and share with the Business / Users the areas they can improve in their daily work on processes?
- Where & What measurements can be used to best drive business value?
- Why should we improve communication to improve excellent customer service?
Secure your place today!
Presenters:
Gottfried Koch
Director Business Process Management
Coca-Cola European Partners Deutschland
Gottfried Koch hat mehr als 25 Jahre Führungserfahrung in verschiedenen Funktionen im Verkaufsinnendienst, kaufmännische Leitung und Business Process Management bei Coca-Cola. Außerdem hat er in bedeutenden Projekten für die Deutsche Coca-Cola Organisation, wie „One Bottler“ oder „Coke One“, Projektleitungsaufgaben erfolgreich umgesetzt. Seit 2017 führt Gottfried die Business Process Management Organisation für Coca-Cola European Partners.
Ronny von dem Berge
Enterprise Customer Success Manager
Signavio GmbH
Ronny von dem Berge ist Diplom-Betriebswirt und bei der Signavio GmbH als Enterprise Customer Success Manager tätig. Auf Basis seiner langjährigen Erfahrung im Projektmanagement und in der Entwicklung von Geschäftsprozessen berät er Enterprise-Kunden strategisch hinsichtlich ihrer Prozessinitiativen.
Host:
Barbara Hodge
Chief Editor – SSON Research & Analytics
Shared Services and Outsourcing Network (SSON)
Barbara Hodge is Chief Editor responsible for Global Digital Content at the Shared Services & Outsourcing Network (SSON) Research & Analytics, the largest and most respected forum for executives responsible for delivering optimized business services.
Barbara is responsible for the content that cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.
Prior to joining SSON, she was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering. She started her career with Deutsche Bank Capital Markets in London, back in the days when investment banking seemed the cool place to be. Email: barbara.hodge@ssonetwork.com
