Putting the Customer First with Intelligent Automation
How Foundation Home Loans Focuses on a Digital-First Strategy
Discover how Foundation Home Loans (FHL), provider of mortgage asset management services in the U.K., implemented a digital-first platform by leveraging Kofax intelligent automation to manage assets, mortgage processing and investor advisory services.
According to Business.com, 92% of knowledge workers collaborate over documents via email―and document challenges account for over 21% employee productivity loss.
Discover how Foundation Home Loans (FHL), provider of mortgage asset management services in the U.K., implemented a digital-first platform by leveraging Kofax intelligent automation to manage assets, mortgage processing and investor advisory services.
In this webinar, you’ll learn from FHL’s experience:
- Which operations and processes to automate and how they were selected
- How to get executive buy-in to obtain consensus and funding
- What were the results and lessons learned
- Looking to the future and what’s next in FHL’s automation journey
Also hear from Everest Group on how Intelligent Document Processing (IDP) supports digital transformation, based on its research.
Learn from this real-life case study and from Everest Group’s deep industry expertise, so you are better prepared to drive new automation successfully throughout your organization.
Presenters:
George Gee,
Customer Services and Collections Director,
Foundation Home Loans
George has over 15 years of experience in the UK financial services industry, with 8 years focusing on the specialist mortgage market. At Foundation Home Loans his responsibilities include; Customer Services, Asset Management, Customer Relations and Business Solutions. Prior to joining Foundation Home Loans, George worked as the Commercial Director for a consumer credit provider. Earlier in his career George held roles with Lehman Brothers, Kensington and GMAC RFC.
Sarah Burnett,
Executive Vice President and Distinguished Analyst,
Everest Group
Sarah is a well-known industry analyst and market influencer. At Everest Group, she leads the firm’s Service Optimization Technologies (SOT) research program globally. As part of this role, she researches and advises clients on automation technologies, such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and global service providers’ capabilities in the field.
Dermot McCauley,
Vice President, Platform Product Marketing,
Kofax
Dermot is responsible for bringing the Kofax intelligent automation software platform to market, helping organizations work like tomorrow, today by transforming information-intensive business operations.
