Mary Sue Rogers
HR Tips for 2018: Process versus Knowledge?
January 17 by Mary Sue Rogers5 tips on choosing to invest in process automation – or knowledge
Disaster Recovery and HR Shared Services
October 24 by Mary Sue RogersWith multiple hurricanes, typhoons, fires and other natural disasters, it is an excellent time to discuss disaster recovery (DR). Events like what has happened over the last few weeks make share...
HR shared services and the “Gig Economy”
May 25 by Mary Sue RogersAs the workforce is increasingly characterised by 'independent' workers, you will need to adjust to their needs within HR services
Process Improvement, AI, Robotics and the Human Touch
April 12 by Mary Sue RogersProper use of RPA means identifying the application of the technology first, then making changes to the process to allow the technology to work (versus identifying ways to change the process)
Shared Services Center Leaders need more than People Skills
March 20 by Mary Sue RogersA list of key skills HR Shared Services leaders need
The Case for Moving Learning & Development into Shared Services
February 16 by Mary Sue Rogers
Shared Services Centres (SSC) rarely have learning as one of the core delivery processes...
Learning and Development – Harder to Share Than the Rest of HR?
January 15 by Mary Sue RogersOver the last 10 to 15 years, many organisations have outsourced portions of their HR processes to third parties (like IBM), or they have built captive shared services (similar to what ANZ Bank has do...
Beyond Transactional: Judgement-Intensive HR Shared Services
December 21 by Mary Sue RogersMost professionals who have worked in the shared services or the outsourcing market will tell you that the most appropriate type of activities to move into a shared service centre (SSC) is work that i...
My SLA’s Are Green (But I Don’t Feel Green)
October 24 by Mary Sue RogersIf you are running best practice governance with your captive shared service centre (SSC) or external outsourced provider you should be doing monthly performance reporting on the agreed service levels...
Global Shared Services and Technology
July 05 by Mary Sue RogersTechnology and shared services are great combinations, like ham and cheese, or Romeo and Juliette; the sum of the two parts can deliver something beautiful. And this is especially true when the shared...
The Tower of Babel – Language and Going Global
May 02 by Mary Sue RogersIn what language do you deliver your outsourced or captive shared service? Local or UK English or Global English (and there is a difference)? When I was at IBM, and you received an RFP from a "large m...
