Business Process Outsourcing

With 6 out of 10 GBS organizations currently outsourcing, Egypt has secured its place as one of the world's premier outsourcing and IT offshoring locations. Here's why North American shared services s...

The new Outsourcing Report by SSON Research & Analytics presents a number of opportunities for the Future GBS Model

Five actions you should take before jumping on the outsourcing bandwagon too quickly.

Barbara Hodge sits down with Lee Coulter, a GBS leader in enterprise and intelligent automation/AI (artificial intelligence) to talk about he opportunities GBS teams have ahead to create enterprise tr...

What is going really well, post-pandemic, and where do the opportunities lie? 

Let’s dive straight into the why, the what – and perhaps most importantly, why you should care if you’re in the shared services industry! 

Back-office operations have been using task and process automation tools like Business Process Management (BPM) systems for decades, yet they still struggle to serve the customer at the right cost. T...

Surely in a field as diverse and dynamic as procurement and strategic sourcing, content providers can find ways to differentiate their events, and to provide unique and compelling topics to the indust...

SAP Concur expert Greg Cubitt puts the solution through its paces

In this webinar, participants will hear from P2P experts, build a vision for their business goals, and separate fact and fiction in the world of P2P automation.

2020 has rocked many industries. One which has been particularly hard hit is the BPO industry, with their reliance on location and people they’ve had their business models tested and in some c...