The Building Blocks of Shared Services Transformation Posts
More than a decade on from the global financial crisis, many financial services (FS) firms still struggle with profitability and high cost-income ratios.
Owing to recent innovations, AI and automation technologies are poised to transform shared and global business services (GBS). Indeed, shared services leaders are starting to acknowledge their shared benefits.
Shared services continue to battle heavy workloads, high attrition, and lackluster productivity. Fortunately, more advanced AI and conversational analytics provides a way forward.
Client service is one of the most competitive and challenging areas of business services. Answering client questions, properly managing expectations and resolving client issues as quickly and efficiently as possible are key to operational efficiency and competitive differentiation for businesses.
3 takeaways from the 22nd Annual European Shared Services and Outsourcing Week.
Shared services leaders are under continuous pressure to drive efficiency, reduce waste and meet their targets. In most cases, they retain ultimate responsibility for the efficiency of their function. The widespread adoption of Process Mining, therefore, could not have come too soon.
There will always be messages your agents must read and respond to. However, the automation of low-level transactional emails is crucial to levelling up shared services and liberating its capacity for new and more valuable work.
By working together, workflow, automation and Communications Mining enable the intelligent prioritization of work in shared services
Here are three intelligent automation tools that will supercharge your automation ROI in 2022 and beyond.
Can you say for certain what your shared services team is working on right now? Do you know what requests are creating the most demand and driving the biggest workloads?
Shared services and global business services (GBS) help the business run better. But who is helping shared services agents?
Shared services and global business services (GBS) played an instrumental role in shoring up business resilience during the most difficult days of the pandemic. However, priorities are shifting in the aftermath.
