TNB Named in Top 20 Most Admired SSOs and GBS for 2022 by SSON

New York, NY - In every industry there are clear, dominant powers that dictate the trajectory of future trends, practices, and standards. SSON has annually evaluated and measured the current state of the shared services, global business services, and outsourcing industry to provide unparalleled insight into modern business. For the sixth year in a row, SSON Research & Analytics (SSON R&A) announced the list of the Most Admired Shared Services Organizations (SSOs) & Global Business Services (GBS) for 2022, and Tenaga Nasional Berhad is among the appointed. 
 
SSON R&A analyzes SSON's cross-channel data from their 180,000 strong community to identify leading SSOs and GBS across the globe and recognize them for their achievements. In doing this, SSON provides objective, unbiased insights to the shared services and GBS community, backed by data-based research and analytics. This annual report full of expert guidance allows organizations to move forward with confidence, addressing their mission-critical priorities with ease and peace of mind amid uncertain corporate and societal landscapes.  
 
Among SSON’s Top 20 Most Admired Shared Services Organizations and Global Business Services for 2022 is Tenaga Nasional Berhad.  This inclusion was a no-brainer for SSON’s Top 20 for TGBS’s commitment to excellence, unmatched eye for innovation, and an unparalleled sense of community.  

• TGBS adopts integrated GBS model, reporting directly to President/Group CEO, a member of TNB Top Executive Management with direct influence on Enterprise strategy and transformation. We serve 100,000+ employees and retirees, impacting 9 million customers. 
• Since establishment in 2018, TGBS scope has expanded significantly from transactional service e.g., Finance, HR & Admin, Procurement to operational high-end services such as Property Development, Facility Maintenance, Security, Fleet, Healthcare & Wellness, Corporate Affairs and HSE services. We are governed under Single Governance and Leadership, single Customer Relationship Management and Digital & Innovation Centre of Excellence. 
• In line with GBS of the Future, TGBS accelerates digitalization, end-to-end and seamless customer & employee experience-led solutions. TGBS champion digitalization through democratization strategy, such as TGBS Academy, Data Analytic & Robotic Automation Community of Practice, Low-Code Application, Innovation Hub etc. We also shape enterprise transformation as ESG Value Creation Partner which include Electric Vehicle (EV) adoption, Green Building Index (GBI) certification, Flood Rescue & Recovery mission, Medication Home Delivery Service, HSE Lost Time Injury Frequency <1.0, IOT Fusion Centre, CSR contribution to community worth RM30+million (approximately USD7+ million) annually and many more. 

"Through our various SSON channels, we identify SSOs & GBS that impress us the most in terms of their specific innovations, achievements and value-add. By recognizing them and inviting them to be part of the Top 20 benchmarking study, it provides both the Top 20 and the wider SSON community the invaluable opportunity to benchmark themselves by identifying areas where they excel in and key areas of improvement. The study also sheds light on the latest trends in service delivery, automation and workforce strategy as the industry navigates through the volatile external environment of economic, political and social volatility." Syazana Lim, Senior Analyst, SSON Research & Analytics 
 
TGBS has further been invited to take part in an exclusive benchmarking study that covers various aspects of their enterprise strategy across 36 key metrics in nine categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury, including but not limited to the service delivery model, learning and development initiatives, automation strategy, strategic targets, and more.  
 
““Better World, Brighter Lives.” At TNB, we believe that sustainability is the key to a thriving planet.” Yasmin Ramzi, Head Strategy & Transformation TGBS ; Board Member, TNB Integrated Learning Solutions ILSAS 
 
Through proof of concept, dedication to the craft, and unwavering commitment to innovation, SSON’s purpose-driven vision has come to fruition with the help of Tenaga Nasional Berhad. 
 
Highlights of the benchmarking data and the complete list of metrics are available on SSONetwork and will be presented at SSON’s SSO Week events throughout 2022-2023. 
 
 
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About SSON 
 
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.  
 
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Website: https://www.ssonetwork.com // https://www.sson-analytics.com  
 
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For more information or press inquiries, please contact Kaitlin Mansour at kaitlin.mansour@ssonetwork.com or +1 (810) 397-5267