One Year In: Did COVID-19 Stop GBS & Shared Services' Evolution In Its Tracks?

Over the past 18 months, there’s no question that enterprise shared services models – whether single-, multi-, or true integrated global business services – delivered on their promise: Keeping costs down…check. Administer reduction in force and even pay cuts… check. Push the boundaries of inadequate business continuity systems… check. Close the books accurately and on time… check.

In the wake of the COVID-19 outbreak, companies around the world were forced to find new ways of making things work from a distributed, stay-at-home environment – pushing the boundaries of business continuity plans, piling on pressure to downsize, and straining relationships with BPO providers (who were living the same nightmare in countries with even less support and resources).

Over a year later, what impact did the pandemic really have?

To answer that question, SSON ran a survey to find out whether COVID-19 was truly a game changer for the shared services model – or whether it merely moved the dial a bit. This report summarizes the results of that survey.

Download it now for our top insights.

PLUS: how to maintain workforce safety as offices reopen!