The State of Global Business Services in 2023 and Beyond

GBS is in growth mode and promises wins in key strategic areas

Add bookmark
GBS

Our recent survey on the state of Global Business Services has proved informative at a time in which so many pressure points are converging on enterprise.

At the same time, so many opportunities present themselves as the service delivery model finds itself increasingly in demand to take on more work.

Global Business Services has been the Holy Grail for shared services and business services operations. The model sets itself apart by its ability to leverage the entire service delivery ecosystem, with the necessary ownership and control to effect change. 

This report shares survey highlights on the strengths and opportunities of Global Business Services to guide you on your journey.

Sponsored By:

Latest Webinars

Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

2026-02-26

10:00 AM - 11:00 AM EST

As shared services and GBS organizations take on broader mandates and higher transaction volumes, th...

How Agentic “AI Colleagues” are Transforming Shared Services

2026-02-25

11:00 AM - 11:45 AM EST

Shared services teams are being asked to cut costs, accelerate response times, and improve employee...

Craft a Right-fit Target Operating Model for Finance with aTOM

2026-02-11

12:00 AM - 12:00 AM GMT

The Finance function today is rich with potential — but much of that potential is trapped in fragmen...

Recommended