What Lies Ahead: The Trends Shaping Shared Services in 2022

A year ago, we expected that we’d see the back end of COVID before the blossoms were on the trees. Life would go back to normal for GBS and shared services organizations: folks would return to the office, staff members wouldn’t juggle home schooling and limited Wi-Fi bandwidth, teams would co-create in person, and the promise of automation would again be front and center.

SSON's Iconic 2021 State of the Industry Report surfaced focus areas enabling the industry to stay ahead of the game, setting out five provocations that were considered critical for every leader to incorporate in his or her GBS or shared services operation:

1. Talent Management, the #1 Priority 
2. Future of Work (FOW) Taking Hold 
3. Continuous Improvement & Emotional Intelligence 
4. Data Readiness Embedded in the Model 
5. Strategic Intelligent Automation with an Emphasis on Strategic 

This brand new report takes a look at the early 2021 provocations through the lens of a year that brought us twists and turns we never would have imagined. Did we move the dial on these imperatives? 

Enjoy the report and best of luck with your shared services initiatives in 2022!