SSON Glossary: AI Automation

Uncover how AI can help you scale recruitment, build a holistic workforce model and reduce hiring costs

This report delves into how purpose-built AI is being used to create consistent and personalised customer interactions, leading to an increase in retention.

Pascal Bornet boasts over 25 years of consulting experience as well as authoring two books, Intelligent Automation and Irreplaceable. Drawing on his wealth of knowledge, Pascal sat down with SSON, at...

Bob Cecil discusses how GBS/ SSO organizations may be the key to generative AI truly breaking into the business landscape. Despite the undeniable buzz, efficiently implementing the technology on an en...

At the AP Automation Digital Summit, SSON were joined by speakers from Mars, Brousseau & Associates, and ABBYY for a discussion around leveraging AI in Accounts Payable. In their session, the three di...

Sarah Burnett, Chief Technology Evangelist at kyp.ai, and the author of “The Autonomous Enterprise", kicked off SSON's Autonomous Enterprise Summit. Her session, “An Introduction to The Autonomous Ent...

Jerry Hotovec, Director of Global People Operations at Netflix, provides insights into AI within HR shared services. Focusing on transparency, bias mitigation, security, and employee empowerment will...

Seven steps your organization can take to strike a coordinated balance between AI adoption and policy.

Why we can't forget the importance of quantitative thinking, communication skills, people centricity, planning/process mindset, and critical thinking when working with AI.

Process automation is a critical step in the life cycle of GBS maturity. Properly managed, it can increase competitiveness, efficiency, and offer great value for the business’ customers

As a key strategic enabler, GBS organizations by design bring new opportunities through the act of simplifying, standardizing, and automating processes for increased efficiency.

Staying on top of shifts in the shared services market is key. Start here