SSON Glossary: AI Automation
AI automation is the combination of AI and automation technologies to transform business processes and gain insights through data analysis. AI automation goes a step beyond typical automation in that it can stop, or alter what it is doing based on the environment it is operating in.
The State of Autonomous Finance Market Report
February 26 by Beth Brown
The shared service model aims to drive cost consolidation and efficiency. As such, automation is a strategic imperative within the financial landscape.
AI Governance in an Era of Agentic Automation
February 21 by Jonathan Hardy
Effective AI governance frameworks rest on three critical pillars: Data Governance, Algorithmic Controls , and Human-AI Alignment.
From Buzzword to Business Essential: AI in HR, Procurement, and the Future of Workforce Planning
December 05 by Sally Fletcher
Uncover how AI can help you scale recruitment, build a holistic workforce model and reduce hiring costs
Market Report: Creating 360 Degree CX Awareness with Purpose-Built AI
October 29 by Sally Fletcher
This report delves into how purpose-built AI is being used to create consistent and personalised customer interactions, leading to an increase in retention.
The Bright Future of AI: In Conversation with Pascal Bornet
July 09 by Pascal Bornet
Pascal Bornet boasts over 25 years of consulting experience as well as authoring two books, Intelligent Automation and Irreplaceable. Drawing on his wealth of knowledge, Pascal sat down with SSON, at...
Is GBS the Saviour for Generative AI?
April 16 by Bob Cecil
Bob Cecil discusses how GBS/ SSO organizations may be the key to generative AI truly breaking into the business landscape. Despite the undeniable buzz, efficiently implementing the technology on an en...
How a Global Food Enterprise Uses AI to Achieve Delicious Results
March 20 by Beth Brown
At the AP Automation Digital Summit, SSON were joined by speakers from Mars, Brousseau & Associates, and ABBYY for a discussion around leveraging AI in Accounts Payable. In their session, the three di...
An Introduction To The Autonomous Enterprise
March 11 by Beth Brown
Sarah Burnett, Chief Technology Evangelist at kyp.ai, and the author of “The Autonomous Enterprise", kicked off SSON's Autonomous Enterprise Summit. Her session, “An Introduction to The Autonomous Ent...
AI with Integrity: Crafting a Blueprint for Responsible HR Shared Services
March 07 by Jerry Hotovec
Jerry Hotovec, Director of Global People Operations at Netflix, provides insights into AI within HR shared services. Focusing on transparency, bias mitigation, security, and employee empowerment will...
Navigating the Challenges of AI Adoption
August 25 by Sher Downing
Seven steps your organization can take to strike a coordinated balance between AI adoption and policy.
Revisiting the Five-Tool Knowledge Worker in the Age of AI
June 27 by Chris McCann
Why we can't forget the importance of quantitative thinking, communication skills, people centricity, planning/process mindset, and critical thinking when working with AI.
Automation in GBS: The Pivotal Importance of the Right Mindset
December 07 by SSO Network
Process automation is a critical step in the life cycle of GBS maturity. Properly managed, it can increase competitiveness, efficiency, and offer great value for the business’ customers
