SSON Glossary: Intelligent Automation (IA)

Agentic AI will revolutionize how businesses leverage AI and have a widespread impact on human-robot collaboration. But where should you implement it?

AI Agents and Agentic AI are pivotal components driving the next wave of Intelligent Automation. Let's start with the definitions.

Sarah Burnett, Chief Technology Evangelist at kyp.ai, and the author of “The Autonomous Enterprise", kicked off SSON's Autonomous Enterprise Summit. Her session, “An Introduction to The Autonomous Ent...

“The State of Shared Services and Outsourcing Global Market Report” is annually one of SSON’s most downloaded pieces of content. The report provides insights into service delivery, process optimizatio...

The goal of this report is to look at the challenges SSOs are facing when implementing E2E transformation in processes and how specific technologies can meet automation expectations in a timely and ef...

Keeping the user in mind for End-to-End process automation can unlock new capabilities in internal corporate applications. Read on to learn where to begin and how to bring your team along on the journ...

While automation has been actively deployed within GBS and shared services for nearly a decade, its early wins were measured mainly via common transactional metrics of cost, speed, and quality. Today,...

This analysis will point out some key takeaways from IA APAC that can help your business continue successfully automating processes.

In the second SSON IA report of 2021, read on to learn more about the big ideas, recent history, case studies, company and customer perspectives and a bit about the future in the transformative power...

In this e-Book, we will explore what exactly what hyperautomation is, the digital technologies that it consists of, and the many benefits that it offers.

How has IA been integrated into enterprise DNA to date? And how are automation strategies accelerating in future?

While in Western economies like North America and Western Europe the impact of digitalisation has long made itself felt across Finance and Accounting processes, the Middle East and North Africa, along...