SSON Glossary: Business Process Management (BPM)

This May, SSON once again hosted the Process Mining & BPM Virtual Summit. Read on to get the rundown of the event, along with key insights from our audience polls.

For many organizations, process mining can be an invaluable strategy to streamline business processes. Although it can help understand day-to-day activities and identify inefficiencies, organizations...

Creating end-to-end processes has become a necessity for shared services looking to bridge their organizational silos. This report explores how workflow automation, business process management, and gl...

If GBS intends to drive organizational efficiency, it needs to begin by constructing a BPM initiative and bringing in solutions that give organizations process visibility they have yet to discover.

The need for governance in BPM is crucial for its existence and effective functioning. A robust governance framework is essential to ensure that the processes are not just theoretical concepts on pape...

Business process management (BPM) is the discipline of discovering, modeling, analyzing, measuring, improving, optimizing, and automating business processes. In 2023, it has become imperative for GBS...

Back-office operations have been using task and process automation tools like Business Process Management (BPM) systems for decades, yet they still struggle to serve the customer at the right cost. T...