The Ultimate Guide to Business Process Management

The ability to create an environment of continuous improvement is imperative for GBS, and it now goes hand-in-hand with automation.

This is why 81% of respondents in the 2022 State of Shared Services Survey by SSON Research & Analytics said end-to-end process automation was a top priority for the year. One lever organizations can pull to reach this goal and increase visibility and control of their processes is business process management (BPM).

BPM is the discipline of discovering, modeling, analyzing, measuring, improving, optimizing, and automating business processes. BPM does not refer to the use of certain tactics or tools. Rather it is a company-wide practice that can be applied to a range of procedures within an organization.

As the GBS community strives for continuous improvement, BPM has become an imperative area of focus in 2023, which is why SSON and Nintex have set out to create this guide. During this 13-page report, readers will gain insights into the following:

• Key terms surrounding BPM
• A BPM roadmap displaying how to arrive at process excellence
• Questions leaders should ask to ensure BPM is supporting their organization
• The benefits of a successful BPM adoption