SSON Glossary: Business Process Outsourcing (BPO)

In this summary, we look at 5 key examples of innovation that SSOW speakers have implemented into their own operating models.

Outsourcing some, or all, of your business processes is a big step but what happens when the contract is due to expire? Maybe your provider has already approached you with a proposal for renewal, but...

This festive season, organizations could give back to global communities by implementing ethical outsourcing. This form of business process outsourcing provides employment opportunities for disadvanta...

In his webinar, “Globalization Without the Risk: How Outsourcing Can Help You Overcome Tax And Compliance Risk In Your GBS”, Henrique explained State Nexus, how to handle global tax compliances and th...

Business services organizations are continuing to add scope beyond traditional back office functional processes.

In recent years Egypt has become a rapidly growing economy and labor market with a growing focus on the IT services and outsourcing industries. In this article find what makes Egypt such a competitive...

With 6 out of 10 GBS organizations currently outsourcing, Egypt has secured its place as one of the world's premier outsourcing and IT offshoring locations. Here's why North American shared services s...

Business process outsourcing - or BPO - is a key topic for GBS, and unfortunately, it's one that risks being neglected from the limelight.

Five actions you should take before jumping on the outsourcing bandwagon too quickly.

Despite blue-chip service providers and innovative, risk-sharing contracts — if you underestimate the importance of Change Management and Governance in outsourcing, success will elude you.

BPO providers operate on the third-party market and as necessity they have to be more advanced in things such as service quality and transparency.

What customers need to look out for, and why some deals that look 'too good to pass up' should be analyzed more closely