SSON Glossary: Shared Services
Shared services is the now well-established principle of consolidating "non-core" (back office) support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction.
2025 Predictions From SSON’s Global Advisory Board (Part Two)
December 17 by Sally Fletcher
2025 Predictions from SSON’s Global Advisory Board on the future of global business services
2024 in Review: Key Trends Shaping GBS
November 28 by Naomi Secor
Discover how Global Business Services (GBS) evolved in 2024 and what’s ahead for 2025, with insights from SSON Research & Analytics.
3 Key Insights from SSOW London 2024
November 25 by Beth Brown
This October, SSON hosted the 24th edition of Shared Services & Outsourcing Week London, so let's delve into the top takeaways from this year’s conference.
SSOW 2024: A Year in Review
November 21 by Beth Brown
To highlight the success of 2024, SSON is thrilled to share the Shared Services & Outsourcing Week 2024: A Year in Review report.
How GBS Leaders Should Prepare for the Trump Administration
November 13 by Lee Coulter
SSON Digital sat down with Lee Coulter, Chief Transformation Officer at Chazey Partners to discuss what the US election results mean for the future of GBS.
Politics, Programs and Policy: What’s the prognosis for GBS?
November 08 by Deborah Kops
With Donald Trump now set to reprise a term as U.S. President, what are the implications for global business and shared services?
5 Examples of Innovation at SSOW London
October 31 by Alex Roberts
In this summary, we look at 5 key examples of innovation that SSOW speakers have implemented into their own operating models.
Insight from the Top 20 Most Admired GBS
October 24 by Alex Roberts
Insight from the Top 20 Most Admired GBS, Key perspectives from the world’s most valued GBS thought leaders.
Higher Education SSOW 2024 Post-Show Report
October 17 by SSO Network
We're still buzzing about the incredible success of the Higher Education Shared Services & Outsourcing Week (Higher Ed SSOW) conference in September!
State of The Industry Report 2024: Malaysia
February 13 by Beth Brown
Drawing from SSON Research & Analytics' data, this report presents the latest insights and trends of Malaysia’s Shared Services industry, ranging from the talent pool to digital transformation impleme...
GBS Insights: "Lipstick Doesn’t Look Good on Pigs"
February 07 by Deborah Kops
Deborah Kops explores the common pitfalls of organizations looking to implement new tools and platforms without proper preparation.
Cost 2.0: Top Tips to Transform Your Cost-Saving Strategy
January 22 by Beth Brown
This report explores the future of cost-savings within shared services. Speaking to Jan Nikus from KONE Business Services, the industry seems to be moving away from simply cutting costs and instead th...
