SSON Glossary: Shared Services

Drawing from SSON Research & Analytics' data, this report presents the latest insights and trends of Malaysia’s Shared Services industry, ranging from the talent pool to digital transformation impleme...

Deborah Kops explores the common pitfalls of organizations looking to implement new tools and platforms without proper preparation.

This report explores the future of cost-savings within shared services. Speaking to Jan Nikus from KONE Business Services, the industry seems to be moving away from simply cutting costs and instead th...

To provide in-depth coverage of shared services-related issues, we have turned to the SSON Global Advisory Board for assistance. Now, these advisory board members have taken over “Ask the Expert”, an...

Being a shared services leader requires strategic thinking, strong mentorship, and communication skills, but maybe most importantly, a change management background that allows leaders to identify and...

In the second installment of "Shared Services Battle" we explore focus on portfolio management as a tool to professionalize the shared services growth mindset.

In this week's "Ask the Expert" column, Frank Schüler shares what he believes are the most important factors for a successful shared services.

In the third "Ask the Expert" column, Chris Gunning analyzes three reasons why job hopping might be frequent at your shared services organization.

A deep dive into the actions leaders can take to effectively promote their SSC/GBS to stakeholders.

This past week, India became the 4th country to land a spacecraft safely on the moon. This achievement was remarkable for several reasons. Not only was the spacecraft the first to land on the moon’s s...

Centralized services are being enabled by knowledge-driven solutions that deliver reliable, effective and timely processing of specialized finance processes.

The SSON Editorial team has picked seven job titles we believe will be the future jobs of shared services and GBS.