SSON Glossary: Conversational Intelligence
Conversational intelligence is an AI-based software solution that allows organizations to analyze large quantities of text and speech data.
The State of Intelligent Automation Global Market Report H1 2022
June 23 by Barbara HodgeWhile automation has been actively deployed within GBS and shared services for nearly a decade, its early wins were measured mainly via common transactional metrics of cost, speed, and quality. Today,...