SSON Glossary: Design Thinking
Design thinking is a human-centered problem solving process that prioritizes the consumer's needs above all else. Design thinking finds solutions based on what is technologically feasible and financially viable.
7 Tips & Tricks On How To Make Design Thinking For GBS A Success
February 19 by Robert Weltevreden
The most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....
Do You Want to Be an Employer of Choice?
May 18 by Aniisu K. Verghese
In today's highly competitive business landscape, branding has become a crucial factor for success. It not only helps organizations stand out from the competition but also drives customer loyalty and...
Design Thinking to Humanize the Digital Process
October 02 by Mito Mihelič
How to use a try-and-test methodology to hone in on solving user experience
