SSON Glossary: Future of Work (FoW)

This report explores the challenges and trends affecting frontline workers, including low wages, high stress levels, and unsatisfactory leadership...

One GBS who is doing a particularly good job at talent management is Commerz Global Service Solutions. So, we invited Arne Graeber, their CEO, to talk to us about his talent strategy.

As the global workforce moves from its static 9-5 routine to a more flexible, digitally enabled environment, the work done by humans is no longer defined by their location or presence in the office.

This report aims to share what the FoW will look in the years to come and how these changes will affect people, data, and processes. It will dive into the solutions allowing businesses to navigate thi...

For leaders of GBS organizations, the talent discussion remains front and center. Whether you’re accountable for all HR operations globally, or spearheading the creation and systematization of infrast...

What defines successful digital HR services? And why should HR – now more than ever – focus on human relations?

This report highlights ongoing future of work trends and how new capabilities, and solutions are driving the agenda.

The world of work has changed, over the last 20 years... or even the last two years. But the way we run our organizations and manage our people? It hasn’t changed at nearly the same rate.

The Future of Work, the Next Normal...How has the pandemic changed our assumptions about work and how is automation stepping in to help in places like customer contact centers?

Shared services in particular have significant issues when it comes to creating meaningful jobs and keeping people on board for longer periods of time. So why is meaning so important?

Organizations worldwide have had to pivot and adjust to a “remote everything” scenario. This requires a new awareness of "customer experience"

How does a GBS leader navigate FOW, a modern location strategy, and skills requirements? Find out in this Q&A with one of SSON's Global Advisory Board members