The Future of Work in Global Business Services
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Future of work (FOW) reflects innovative approaches that define the new way of working. Even before the pandemic, FOW was led by increasing automation and the advent of artificial intelligence-driven initiatives that supported agility and workflows throughout the enterprise.
Covid-19 provided an immediate boost to such initiatives, however, forcing remote work and virtual operations onto enterprises – including Global Business Services (GBS) – around the world. Business resilience has, perhaps, been the defining legacy of the pandemic and is underpinned by many FOW initiatives.
This report answers questions such as:
- What does "Future of Work" mean?
- Two years on, which FOW initiatives are at play?
- How does a modern-day GBS reflect the new expectations of both employees and organizational leaders?
- How do digital workflows drive FOW strategy?
- What can GBS expect next, and how can it prepare?
