SSON Glossary: Process Excellence

SSON’s Process Mining and Intelligence Virtual Summit took place last month and highlighted some of the biggest innovations in the process transformation space.

In this playbook, Skan.ai equips organizations with the knowledge and tools to leverage cutting-edge AI to achieve operational excellence and business transformation.

For many organizations, process mining can be an invaluable strategy to streamline business processes. Although it can help understand day-to-day activities and identify inefficiencies, organizations...

If GBS intends to drive organizational efficiency, it needs to begin by constructing a BPM initiative and bringing in solutions that give organizations process visibility they have yet to discover.

To realize this end-to-end process excellence objective, organizations need to map and outline their processes to achieve visibility into their current operations.

In order to build a finance function that meets the needs of your organization you need to tear it down to its basic building blocks and build it up from there.

Process automation is a critical step in the life cycle of GBS maturity. Properly managed, it can increase competitiveness, efficiency, and offer great value for the business’ customers

The goal of this report is to look at the challenges SSOs are facing when implementing E2E transformation in processes and how specific technologies can meet automation expectations in a timely and ef...

As many shared service practitioners are aware, the most difficult stage of the automation journey can typically be the beginning. This guide is meant to help you understand how to begin that journey.

Ikigai is a Japanese concept referring to something that gives a person a sense of purpose, or a reason for living.  Loosely, 'Iki' in Japanese means life, and 'gai' describes value or worth. So what’...

Highlighting five capabilities that are imperatives for success as companies —and their shared services organizations—move to an increasingly digitized enterprise platform.

A career in Continuous Improvement can uplift business support, help the organization face its business challenges – and help you become world class at your job!