SSON Glossary: Roadmap
A roadmap is a business's long-term vision for where they are going and how they plan on getting there.
A Beginner's Guide to Process Exploration Tools
October 18 by Evan Beebe
As many shared service practitioners are aware, the most difficult stage of the automation journey can typically be the beginning. This guide is meant to help you understand how to begin that journey.
Roadmapping Global Capability Centers’ Communication Priorities and Progression
February 10 by Aniisu K. Verghese
As businesses evolve, leaders change, customer needs develop and staff’s expectations advance, the need for communication functions within GBS and SSOs also need a revisit. Here are some perspectives...
Starbucks' HR Digitalization Roadmap to Enable Work Efficiency for the Future
March 25 by Beth Hampton
Ahead of her presentation at the 9th Shared Services & Outsourcing Week China, we spoke with Jenny Zhang, Partner Resource Shared Service Director at Starbucks.
