SSON Glossary: Silos

Jamie Davies, Customer & Products - Head of Performance Planning, Reporting and MI at bp, explores the unconventional potential of embracing silos.

In this guide, you will find a definition of Global Business Services, how GBS is different than the typical shared services model, and the pros and cons of a GBS model.

How to establish a layer of intelligence between your processes and your business decisions

A new global business services (GBS) delivery model is emerging: the Center Office. Read how this operating model improves agility, quality, and speed by leveraging enterprise-wide data and bringing t...

SSON Global Advisory Board member Deborah Kops on whether your Global Business Services initiative it just a paper exercise? Or will it drive real transformation?

The importance of digital COEs mple, Human Resources may naturally host a user experience management COE, but GBS may host this service

Most research points to the multi-functional GBS model as being an attribute of higher performing business services organizations. There is a big but, however...

Cost pressure, market volatility, technology-driven disruptions and globally connected value chains are forcing companies to professionalize their support functions. Find out how