SSON Editor

In the latest SSONext podcast, Sally Fletcher welcomes Phil Searle, CEO of Chazey Partners, on the show.

Learn how to utilize CX as your secret weapon for incredible shared services growth at the latest SSON digital event.

In this article, the SSON production and editorial team have put together their predictions for GBS in 2024.

The latest SSON report discusses takeaways from each of our three North American events this year as well as a look at what's ahead in 2024.

The GBS model has been steadily growing in popularity. SSON Research & Analytics data shows only 19% of global SSOs are not planning to shift to GBS

SSOW Latin America concluded last week, and the event provided plenty of meaningful insights for attendees.

In order to better understand what Generative AI can truly do for organizations, the SSONext podcast is sharing one of our top sessions from last month's Intelligent Automation World Series online eve...

Recapping a timely session from the IA World Series focused on how conversational and generative AI can uplift both the customer and employee experience.

SSOW Higher Ed concluded last week and proved to be a successful knowledge-gaining opportunity for attendees. Although there were dozens of different sessions attendees could check out, for the sake o...

This fall’s SSOW is in full swing, and the event kicked off Wednesday with opening remarks from Brad Dement, Partner at Scott Madden. During his opening comments, Brad mentions four key trends Scott M...

Over 85% of shared services and GBS are playing a role in supporting their enterprise’s digital agenda, but how are they helping bringing people along for the journey?

The amount of information on Generative AI has reached a tipping point. That is, there is now so much, you need a bot to be able to read it all, sift out the facts, and provide some useful context. Th...