Transforming CX and EX With Generative AI
Add bookmark
The IA World Series took place this September, and over the course of three region-specific days, we saw sessions cover a variety of important topics, such as end-to-end digital workflows, citizen developers, and no code/low-code technology.
One of the timely conversations held during the Americas portion of the IA World Series focused on how conversational and generative AI can uplift not only the customer experience but also the employee experience.
For this conversation, SSON welcomed Elizabeth Tobey, Head of Marketing for Digital Solutions at NICE. The following are some takeaways from the session, but if you want a deep dive into how businesses are applying conversational and generative AI, watch the full video below. Alternatively, for more on elevating the customer experience, be sure to check out this report.
