Beyond Labor Arbitrage – Site Selection Factors
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When considering a new location, opening an additional centre or perhaps setting up your first shared services centre, many factors are incorporated into the evaluation. As organisations begin to move away from decisions heavily weighted on labor arbitrage, elements such as culture fit, talent availability and skills required for the next generation of shared services move up the list. Ross Mackay, VP and Head of Global Finance Services - Asia Pacific at DHL Express shared his reflections...
