2020: The Year RPA Becomes Part of Enterprise DNA
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2020 is the year Robotic Process Automation (RPA) finally embeds itself in the DNA of business services. A bold statement in light of the fact that, according to SSON data, just under half of global SSO/GBS practitioners have actually implemented RPA to date.
However, the more important finding is that only 10% are not doing anything about it – with the remainder about to start. The industry has definitely reached – and passed – a tipping point.
A critical factor is that Shared Services executives today recognize intelligent automation (IA) as an enterprise competency rather than a tool to fix a specific problem. This competency is what will make all the difference as process automation is deployed to support and drive the enterprise’s digital agenda.
This report highlights 10 key trends that define RPA’s strategic role in modern enterprise services. Download it now.
