COVID-19

A recent panel discussion at the Future of Finance & CFO Exchange shed light on how GBS leaders can successfully navigate these turbulent times. 

In the third of a series of three exclusive articles, communication strategist Jonathan Steffen asks leading industry experts what they have learned from setting up Shared Services during the COVID-19...

Was COVID-19 a boost for GBS and shared services? Plus: How to ensure the safety of your workforce as offices reopen

This one-page infographic shares perspectives from Spotify, AECOM, AMEX, Samsung Electronics, DSM and Starbucks' on how shared services must continue to adapt, digitalise and strive for innovation to...

Ahead of her presentation at the 9th Shared Services & Outsourcing Week China, we spoke with Jenny Zhang, Partner Resource Shared Service Director at Starbucks.

In 2021, the effect of the disruptions from last year is expected to continue. As a result, we will continue to leverage new tools and technologies to optimize workflows, monitor processes in real-tim...

Perspectives from AECOM's Former Head of Process Excellence & Transformation, who talks key survival tactics and growth objectives to maintain service delivery

China found itself in the uneasy position of being first in attempting to reconfigure the traditional working paradigm, so it makes fitting sense for the rest of the world to take note as they move fo...

We spoke with Tony Liu, Head of HR SSC, to learn more ahead of his session at SSOW China.

With YOY industry sales volumes down 75%, how does an SSO pivot to ensure it delivers at lower cost – and yet be ready to scale (still at lower cost) when business picks up?

Leadership in unprecedented times – and the power of resilience and transformation

In the post-COVID world, the need of the hour is organizational agility