NLP
Shared Services Improvement: The Road to Communications Mining
April 14 by Ed Challis
Shared services leaders are under continuous pressure to drive efficiency, reduce waste and meet their targets. In most cases, they retain ultimate responsibility for the efficiency of their function....
Enabling Email Automation in Shared Services
March 29 by Ed Challis
There will always be messages your agents must read and respond to. However, the automation of low-level transactional emails is crucial to levelling up shared services and liberating its capacity for...
How to Determine the Right Document Reading Solution for Your Operation
April 09 by Barbara Hodge
SSON speaks with analyst NelsonHall about their new SmartLabTest evaluation of some of the leading document cognition platforms
A Prelude to Intelligent Automation: Preparation is Key
October 15 by Amarpreet Bhamra
According to SSON's 2019 industry report, 68% of global organizations have yet to implement IA. What should they know?
My "AI WOW Moment" of the week...
May 11 by Barbara HodgeEven exceptions can be reassured by a digital human using NLP
