Verint
5 Ways Your Business Process Management System Could Be Failing Your Back Office
July 26 by SSON Editorial
Back-office operations have been using task and process automation tools like Business Process Management (BPM) systems for decades, yet they still struggle to serve the customer at the right cost. T...
Turning Performance Management into Profit Across the Enterprise
January 09 by The Shared Services & Outsourcing Network EditorWhat’s the most importat factor in determining business success? Your employee. And yet most organizations are still chasing performance metrics across product lines or functions, neglecting t...
Workforce Optimization in Business Process Outsourcing: Adding People to the Productivity Equation
July 03 by The Shared Services & Outsourcing Network EditorThis whitepaper explores opportunities to gain additional efficiencies left on the table by current technologies and systems...
