Continuous Process Improvement as a Catalyst for Digital Transformation
An ongoing conversation between the business and its customers
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The overlap between CPI and shared services governance is demonstrated via the focus on E2E process management, process improvement and continuous improvement.
Process tools that help to document and streamline processes provide an exciting new opportunity for shared services to deliver both new efficiencies to the business, as well as enable digital transformation in both incremental and monumental ways.
This report will first touch upon the fundamentals of CPI then explore how digital transformation efforts can be enriched, extended, and improved upon with the use of the CPI framework.
It will cover:
- The core compononets of CPI
- The maturing value of shared services
- Where CPI can improve transformation challenges
- How process transformation led to a 60% increase in market share for one company
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