The State of the Shared Services and Outsourcing Industry: Global Market Report 2023
Surviving, Adapting or Being Replaced?
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Businesses have been assailed continuously since 2019 with few signs of a let up on the horizon as inflationary pressures and political upheavals continue to exert pressure on operations.
So, what does this mean for you?
It means that a review of the shared services operating model and the infrastructure supporting it is not just necessary but near critical to survival.
What we see evolving is a robust shift towards Global Business Services or Multi-functional, multi-country operations.
SSON Research & Analytics' annual industry survey and report examine the shifting model, modern workforce, impact of automation, performance drivers – and, finally, GBS as the future of shared services.
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