Industry's Leading Annual Report

I’m delighted to share SSON's annual state-of-the-industry report 2020. Each year, we dive deep into our survey data to bring you highlights, lowlights and key ideas regarding where you might focus your efforts. Critically, we are now the same distance from 2050 as we are from 1990, when Shared Services was born – an excellent basis for defining the new ‘Shared Services of the future’.

Our survey this year was longer than usual, because we wanted to find out about all kinds of things: Where do you stand on cloud? How much is RPA integration costing you beyond cost of license? How do you see your career progressing? What's your data strategy? (Do you even have one?)

I hope you’ll agree that you learn best from your peers. So please download the report now, with my very best wishes.

Barbara Hodge
Principal Analyst and Chief Digital Content Editor
Shared Services and Outsourcing Network (SSON)