UPDATE: COVID-19 Impact on Global Service Delivery Models – "Reality Bites"
As the implications on workforce and delivery models sink it, reality is hitting hard
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What a difference a month makes!
Over six weeks into a global shut down, and most of the world is either in, or planning to come out of, an unprecedented lockdown of non-essential businesses.
Shared Services and Business Process Outsourcing teams are working from home with laptops. Collaboration, fueled by technology, is keeping vital business processes running. Bandwidth challenges have for the most part been solved.
But what are Shared Services operatives now experiencing when it comes to capacity, productivity and business impact? And what changes are they putting in place to cope with what is an unprecedented disruption of the economy – and society – as we know it? When do they see an end in sight – and what will that end likely look like? Virtual, automated, nearshore, inhouse?
SSON completed a second pulse survey in April, following its March survey. Read the full report here.
