Generative AI in Shared Services: One Year On
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For the past thirty years Shared Services Organizations (SSOs) and, more recently, Global Business Services (GBS), have been striving to consolidate business functions to improve efficiency, standardize processes, and ensure consistency across the business. These models have proven useful to many global organizations, which is shown by the increased presence of shared services and GBS in corporate structures.
As of Q4 2023, nearly 50% of organizations perceive themselves as at a medium maturity level, with 22% at a high/ advanced level, according to SSON Research & Analytics, thus showing that there has been a continued adoption and expansion of the model in recent years.
Download this report to understand how SSOs and GBS are leveraging generative AI to boost productivity, streamline functions, and enrich customer experience. Discover key trends, implementation strategies, and the future landscape of generative AI in shared services.
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
