Process Improvement

Found out what's next for GBS with leading industry expert Deborah Kops

Overcome AI implementation challenges with strategies for data, compliance, scaling, and workforce readiness...

Continuous Process Improvement (CPI) is the ongoing improvement of processes through incremental changes. These efforts often follow an iterative approach to process design that leaves space for bench...

Be wary of the candidate who calls themselves a GBS/SSC professional but has never heard of or practiced Service Management as part of their operating experience.

How do you simultaneously manage cost-reduction, service level improvement and grow the service?” That’s what makes our lives as GBS professionals so interesting – that little word: “simultaneous.”

Shared Services Podcast with Kelly Switt, Citi, on automation"Leading Citi from monolithic business architecture to an well orchestrated micro service architecture"Recorded at Intelligent Automat...

Proper use of RPA means identifying the application of the technology first, then making changes to the process to allow the technology to work (versus identifying ways to change the process)

Excellence in Process Improvement and Excellence in Innovation Awards Winner: EMCIf you want to learn about a real success story using RPA, then watch SSON's interview with the EMC team that picked up...

How to choose the most effective approach to improve cost structure and deliver better patient care across healthcare in America The US healthcare sector today ranks as one of the industries most...

A recognized international executive with over 30 years experience in Outsourcing, Shared Services, Process Improvement, CEO Coaching, and Corporate Strategy, John Kirk is a leading authority in Globa...

DMAIC Revisited Have you ever been stuck in situation when your Six Sigma project is starting to extend beyond agreed-upon timelines? Is the Measure phase not yielding the desired outcome? Are...

Most finance and accounting Shared Services Organizations (SSO) have evolved over a period of time and are increasingly viewed ­– by their respective parent units – as a key partner...