What Will Save BPOs?
The future must be digital, customer-centric, and operationally resilient: Business Process Outsourcing in 2021
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The disruption caused by the pandemic has led enterprises to urgently reassess service delivery models to protect against future shocks – and bake in resiliency.
For the BPO industry, the implications are huge.
Once again, providers find themselves having to react to a world-wide economic disaster (the last being the global financial crisis of 2008) by rewriting their operating manual. But whil,e back then, the shift was from low cost labor to higher value work (and in some cases rebranding as Business Process Management), this time nothing short of full digitization will save them. The onus is on BPO firms to reconsider their game plan and reassess the as is of their value proposition.
All opportunities will start with one thing: digitized data. And tackling this at 'point of entry' is key.
Download this report to learn more.
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
