DSM Named in Top 20 Most Admired SSOs and GBS for 2022 by SSON
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New York, NY - In every industry there are clear, dominant powers that dictate the trajectory of future trends, practices, and standards. SSON has annually evaluated and measured the current state of the shared services, global business services, and outsourcing industry to provide unparalleled insight into modern business. For the sixth year in a row, SSON Research & Analytics (SSON R&A) announced the list of the Most Admired Shared Services Organizations (SSOs) & Global Business Services (GBS) for 2022, and DSM is among the appointed.
SSON R&A analyzes SSON's cross-channel data from their 180,000 strong community to identify leading SSOs and GBS across the globe and recognize them for their achievements. In doing this, SSON provides objective, unbiased insights to the shared services and GBS community, backed by data-based research and analytics. This annual report full of expert guidance allows organizations to move forward with confidence, addressing their mission-critical priorities with ease and peace of mind amid uncertain corporate and societal landscapes.
Among SSON’s Top 20 Most Admired Shared Services Organizations and Global Business Services for 2022 is DSM. This inclusion was a no-brainer for SSON’s Top 20 for DSM’s commitment to excellence, unmatched eye for innovation, and an unparalleled sense of community.
- Introduction of new services such as market intelligence, fraud analytics contract management, content management, HR service desk etc. Our market intelligence teamwork as a strategic business partner to support the Business and Finance teams with better budgeting & quarterly price estimates. The market intelligence team shares regular insights/price trend updates for high-spend commodities of DSM, thereby aiding in building an accurate baseline for purchase price variance calculation.
- Sustainability @ GBS. We all contribute when it comes to making a positive impact on the environment. One of the most impactful ways we can contribute is by reducing carbon emission. One simple way is how we work in Outlook, something which we all use day in and day out.
- Did you know that:
- Every email that we create generates 4 gm of Co2 emission and with attachment it generates approx. 50 gm of Co2.
- Every stored email in our inbox generates 0.3 gm of Co2.
- With the above facts, multiple awareness sessions were conducted to make GBS colleagues more aware of the impact they can create in reducing C02 emission
- Did you know that:
- Digital. We have been using digitalization in different forms, be it robotic process automation, dashboards, hyper automation, chatbots and so on. But digitalization is not just limited to GBS, it has the power to influence outside GBS too, think about our production facilities, sales team, corporate team, communication team and so on. Every team has their own perspective of how they want to use digitalization and how it will benefit them and their customers. Keeping this perspective in mind GBS had participated in an event on Digital Dexterity with sales leads who are responsible for DSM products sales in their respective areas/regions. The goal was to present an hour-long session on digital dexterity and understand the perspective of sales team towards digitalization.
- WIN (Women International Network) initiative focusing on addressing key challenges faced by women. There has been steady progress with drafting policies and programs through the WIN Pillars. Each of the WIN Pillar teams has been working towards establishing concrete plans for addressing the issues and concerns that come out from the Focused Group Discussions.
"Through our various SSON channels, we identify SSOs & GBS that impress us the most in terms of their specific innovations, achievements and value-add. By recognizing them and inviting them to be part of the Top 20 benchmarking study, it provides both the Top 20 and the wider SSON community the invaluable opportunity to benchmark themselves by identifying areas where they excel in and key areas of improvement. The study also sheds light on the latest trends in service delivery, automation and workforce strategy as the industry navigates through the volatile external environment of economic, political and social volatility." Syazana Lim, Senior Analyst, SSON Research & Analytics
DSM has further been invited to take part in an exclusive benchmarking study that covers various aspects of their enterprise strategy across 36 key metrics in nine categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury, including but not limited to the service delivery model, learning and development initiatives, automation strategy, strategic targets, and more.
Manoj Kalra, Sr Vice President and Global head of GBS: "The recognition by SSON is testimony to the larger vision for GBS at DSM. The post-pandemic era offers great opportunities for the evolution of the GBS sector. Going ahead, combining technology and human ingenuity will be integral to enabling the shared services function to harness these opportunities. Resilience, agility and growth mindset culture are key to adapting in today’s world. We are proud to be at the forefront of this evolution for not just our organization but the entire SSON community." Manoj Kalra, Sr Vice President and Global Head of GBS, DSM
Through proof of concept, dedication to the craft, and unwavering commitment to innovation, SSON’s purpose-driven vision has come to fruition with the help of DSM.
Highlights of the benchmarking data and the complete list of metrics are available on SSONetwork and will be presented at SSON’s SSO Week events throughout 2022-2023.
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About SSON
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.
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