Experian Named in Top 20 Most Admired SSOs and GBS for 2022 by SSON
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New York, NY - In every industry there are clear, dominant powers that dictate the trajectory of future trends, practices, and standards. SSON has annually evaluated and measured the current state of the shared services, global business services, and outsourcing industry to provide unparalleled insight into modern business. For the sixth year in a row, SSON Research & Analytics (SSON R&A) announced the list of the Most Admired Shared Services Organizations (SSOs) & Global Business Services (GBS) for 2022, and Experian is among the appointed.
SSON R&A analyzes SSON's cross-channel data from their 180,000 strong community to identify leading SSOs and GBS across the globe and recognize them for their achievements. In doing this, SSON provides objective, unbiased insights to the shared services and GBS community, backed by data-based research and analytics. This annual report full of expert guidance allows organizations to move forward with confidence, addressing their mission-critical priorities with ease and peace of mind amid uncertain corporate and societal landscapes.
Among SSON’s Top 20 Most Admired Shared Services Organizations and Global Business Services for 2022 is Experian. This inclusion was a no-brainer for SSON’s Top 20 for Experian’s commitment to excellence, unmatched eye for innovation, and an unparalleled sense of community.
- Leader of the shared service center is now the CFO Global Finance Services reporting directly to the Experian PLC CFO. This reporting line and role change reflects:
- Increase in % of Finance FTEs in the shared service organization from 35% to 65% over the past 3 years
- Capability and finance activity changes in the shared service organization moving from transaction processing to encompassing FP&A, Controllership, Finance Business Partnering
- Driving our cost of finance strategy and finance process globalization
- Creating and delivering a Strategic, Balanced KPI scorecard which drives our high performance across the organization and holds the GFS center heads to account on their targets and comparison to each other covering:
- Cost and efficiency – driving 10% capacity savings and 5% like-for-like reduction in cost each year
- Having the best people working in a high-performance and inclusive environment inspired to be the best they can be
- Driving our customer focus through partnership and quality delivery
- Culture of Control and Compliance underpins everything we do
- Focus on an Enterprise Delivery Mindset driving consistency across process, tools and delivery
- Each area has key metrics that we monitor quarterly with high-performance targets to ensure focus and improvement. We use the SSON metrics to drive our targets, so we are the best in class.
- Delivering innovation – global Business Intelligence team driving analytics and insight through enterprise tools such as Tableau; Data Science program to move Experian Global Finance Services from reporting to insight. GFS is at the forefront of new technologies and processes – from creating the EmPower lean program to creating a Data Science proof of concept to drive new and varied analytics and insight. Our value to the organization is not just around cost efficiency or scale but truly adding value to all areas of the business to enable Experian to deliver its strategic value proposition
"Through our various SSON channels, we identify SSOs & GBS that impress us the most in terms of their specific innovations, achievements and value-add. By recognizing them and inviting them to be part of the Top 20 benchmarking study, it provides both the Top 20 and the wider SSON community the invaluable opportunity to benchmark themselves by identifying areas where they excel in and key areas of improvement. The study also sheds light on the latest trends in service delivery, automation and workforce strategy as the industry navigates through the volatile external environment of economic, political and social volatility." Syazana Lim, Senior Analyst, SSON Research & Analytics
Experian has further been invited to take part in an exclusive benchmarking study that covers various aspects of their enterprise strategy across 36 key metrics in nine categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury, including but not limited to the service delivery model, learning and development initiatives, automation strategy, strategic targets, and more.
“I am delighted to see our Global Finance Services Organization being recognized again alongside other such well-known major global organizations, by an independent body that’s highly regarded in the industry. To be recognized for the fifth year really shows how far we’ve come on our journey to be a truly world class global finance team. This external recognition drives us onward as our digital finance program gathers pace and we unleash the power of data across Global Finance. This is fantastic recognition for every member of Finance who has worked so hard to get us to where we are today.” Helen Emmett, CFO Global Finance Services, Experian
Through proof of concept, dedication to the craft, and unwavering commitment to innovation, SSON’s purpose-driven vision has come to fruition with the help of Experian.
Highlights of the benchmarking data and the complete list of metrics are available on SSONetwork and will be presented at SSON’s SSO Week events throughout 2022-2023.
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About SSON
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.
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