Mars Named in Top 20 Most Admired SSOs and GBS for 2022 by SSON

New York, NY - In every industry there are clear, dominant powers that dictate the trajectory of future trends, practices, and standards. SSON has annually evaluated and measured the current state of the shared services, global business services, and outsourcing industry to provide unparalleled insight into modern business. For the sixth year in a row, SSON Research & Analytics (SSON R&A) announced the list of the Most Admired Shared Services Organizations (SSOs) & Global Business Services (GBS) for 2022, and Mars is among the appointed. 
 
SSON R&A analyzes SSON's cross-channel data from their 180,000 strong community to identify leading SSOs and GBS across the globe and recognize them for their achievements. In doing this, SSON provides objective, unbiased insights to the shared services and GBS community, backed by data-based research and analytics. This annual report full of expert guidance allows organizations to move forward with confidence, addressing their mission-critical priorities with ease and peace of mind amid uncertain corporate and societal landscapes.  
 
Among SSON’s Top 20 Most Admired Shared Services Organizations and Global Business Services for 2022 is Mars.  This inclusion was a no-brainer for SSON’s Top 20 for Mars’s commitment to excellence, unmatched eye for innovation, and an unparalleled sense of community.  

• Significant expansion in scope. Last year, we launched efforts to ensure complete geographic coverage of our laboratory network, including a significant expansion in Latin America. Opening the MGS Regional Laboratory in Brazil closed a critical testing gap in the region – reducing incidence response time from 12 weeks to just three days. 
• An investment in our procurement service line. In 2021, we made a significant investment in our Supplier Diversity program. The overall idea was to further our Sustainable in a Generation Plan and how we’re working to meaningfully improve the lives of 1 million people in our value chain. 
• Working to create a more inclusive tomorrow. In 2016, we began working with teams across the business to enact meaningful change – targeting transgender and parity of benefits, while measuring LGBTQ+ providers. In 2021 and 2022, efforts earned Mars a 100% on the Human Rights Campaign Corporate Equality Index, a national benchmarking survey of workplace equality. 
• What is the direct impact on the business? We work tirelessly to ensure business operations run smoothly – overseeing everything from financial operations, digital technologies, talent acquisition and so much more. We work to leverage our experience to empower Associates to be more efficient and effective. 

"Through our various SSON channels, we identify SSOs & GBS that impress us the most in terms of their specific innovations, achievements and value-add. By recognizing them and inviting them to be part of the Top 20 benchmarking study, it provides both the Top 20 and the wider SSON community the invaluable opportunity to benchmark themselves by identifying areas where they excel in and key areas of improvement. The study also sheds light on the latest trends in service delivery, automation and workforce strategy as the industry navigates through the volatile external environment of economic, political and social volatility." Syazana Lim, Senior Analyst, SSON Research & Analytics 
 
Mars has further been invited to take part in an exclusive benchmarking study that covers various aspects of their enterprise strategy across 36 key metrics in nine categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury, including but not limited to the service delivery model, learning and development initiatives, automation strategy, strategic targets, and more.  
 
“To be recognized alongside some of the most well-respected businesses in the industry is an incredible honor. I’d like to congratulate the Associates of Mars Global Services who work tirelessly to change how work gets done. You ensure our Purpose is at the heart of everything we do – forever working to create a better tomorrow. And to our partners – thank you for your continued support, enabling us and the rest of the business to focus on what we do best. Congratulations to ALL on this much-deserved celebration of your work!” Angela Mangiapane, President, Mars Global Services 
 
Through proof of concept, dedication to the craft, and unwavering commitment to innovation, SSON’s purpose-driven vision has come to fruition with the help of Mars. 
 
Highlights of the benchmarking data and the complete list of metrics are available on SSONetwork and will be presented at SSON’s SSO Week events throughout 2022-2023. 
 
 
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About SSON 
 
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.  
 
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For more information or press inquiries, please contact Kaitlin Mansour at kaitlin.mansour@ssonetwork.com or +1 (810) 397-5267