2024 in Review: Key Trends Shaping GBS

Discover the Key Trends Shaping the Future of GBS in 2024 - 

Global Business Services (GBS) is no longer just a support function—it’s at the core of enterprise strategy. From driving digital transformation to enabling agility and innovation, GBS has become a critical force shaping the future of business.

In this comprehensive report, we uncover the trends, data, and insights that defined GBS in 2024—and provide a forward-looking perspective for 2025. Based on exclusive findings from our State of Industry research, this report highlights the pivotal shifts redefining GBS across technology, talent, data, and strategy.

What to expect:

• Strategic Evolution: Learn how GBS has evolved from operational support to a strategic enabler, with 65% now reporting directly to the C-suite.
• The Rise of Generative AI: Explore how 80% of GBS organizations are adopting GenAI to revolutionize processes and unlock transformative value.
• Data-Driven Leadership: Discover why advanced analytics and data governance are driving decision-making and enterprise-wide resilience.
• Talent for Tomorrow: See how leading GBS teams are building the workforce of the future through upskilling and retention strategies.
• Agility in Action: Unpack the growing importance of agility and end-to-end processes in meeting today’s dynamic business needs.

Stay informed. Stay strategic. Get your copy today and take the first step toward shaping the future of GBS in your organization.