SSON Glossary: Continuous Improvement

SSON was joined by Ana Flávia Cavagnoli, from Johnson & Johnson. Ana’s session, “Empowering Excellence: Top Tips for Creating a People-Centric Approach to Continuous Improvement”, discussed how to kee...

If GBS intends to drive organizational efficiency, it needs to begin by constructing a BPM initiative and bringing in solutions that give organizations process visibility they have yet to discover.

These phases are interdependent and overlap, performing the necessary activities to turn an ambiguous/intangible idea (a transformed capability) into a program that creates a working finance-of-the-fu...

SSON Advisory Board member Sanjay Patel shares 7 steps GBS can take to cultivate a culture of everyday innovation and, in turn, evolve its role as a value creator.

Continuous Process Improvement (CPI) is the ongoing improvement of processes through incremental changes. These efforts often follow an iterative approach to process design that leaves space for bench...

The "Ecosystem" required within a corporation to launch and sustain a CI culture.

A career in Continuous Improvement can uplift business support, help the organization face its business challenges – and help you become world class at your job!

Q&A on the challenges of shared services with Michael Lustig.