SSON Glossary: Robotic Process Automation (RPA)
Robotic process automation (RPA) is software bots that use automation technology to complete back-office tasks that were previously left up to human workers. Some of these tasks include filling out forms, extracting data, or transferring files.
Evolution of Automation: From RPA to Hyperautomation to BOAT
October 31 by Ramnath NatarajanIn his latest article, Ramnath Natarajan explores the development of automation tools, and what this means for the future.
State of Shared Services Technology: Asia 2024
February 13 by Beth BrownBased on responses from SSON's State of the Industry Survey 2024, as well as SSON R&A data, this infographic explores the technological trends across Asia.
Digital Transformation in Supply Chain
January 05 by Rob van LeukenWith the major effects of the pandemic on supply chain and logistics subduing, new geo-political challenges have emerged that are kick-starting another digital revolution in GBS organizations.
How Can GBS Build and Scale RPA – While Keeping Culture Intact?
November 18 by SSO NetworkWhy having a business roadmap, or a strategy with a solid pilot project, to start off the RPA test is absolutely crucial when it comes to scaling RPA.
Intelligent Automation Global Market Outlook Report: End-to-End Transformation for Business Processes
October 28 by Evan BeebeThe goal of this report is to look at the challenges SSOs are facing when implementing E2E transformation in processes and how specific technologies can meet automation expectations in a timely and ef...
SSON's Intelligent Automation Report: Driving Business Resiliency & Digital Excellence in Shared Services
December 07 by Lee CoulterIn the second SSON IA report of 2021, read on to learn more about the big ideas, recent history, case studies, company and customer perspectives and a bit about the future in the transformative power...
[EBOOK] The SSON Guide to Hyperautomation
April 12 by Beth HamptonIn this e-Book, we will explore what exactly what hyperautomation is, the digital technologies that it consists of, and the many benefits that it offers.
Emerging Stronger from COVID-19: Singapore’s VITAL Shared Services journey
November 06 by Dennis LuiLeadership in unprecedented times – and the power of resilience and transformation