SSON Glossary: Talent Management

Read on to learn how a talent management strategy resulted in a 100% compliance rate on service delivery and audit requirements. This success ultimately allowed Infosys and T-Mobile to win SSON's Crea...

Being a shared services leader requires strategic thinking, strong mentorship, and communication skills, but maybe most importantly, a change management background that allows leaders to identify and...

In the latest "Ask the Expert" column, Anat Markus provides three strategies AkzoNobel uses to retain GBS talent.

Over 85% of shared services and GBS are playing a role in supporting their enterprise’s digital agenda, but how are they helping bringing people along for the journey?

In this second post about building and running an internal consulting team within a GBS organization, GBS Solutions Leader Tim Palmer shares advice on culture building and talent management based on p...

The issues of talent attraction, retention, reputation, connection and collaboration concern many GBS entities, and most look for the shorter way out.

PETRONAS—FORTUNE Global 500 energy solutions corporation—distinguishes strategically among organizational pioneers, promoting operational excellence through innovations in talent incubation services,...

Here we share an edited version of Woolworth Group’s winning application for the Transformation & Change Management Impact award in Australia.

The Mondelēz International Destination Program scooped SSON's Impact Award in this category, and shares their winning application

The balanced scorecard for HR is a four-legged stool: Customers, Finance, Business Processes and Learning & Growth. These aspects are closely intertwined.

One often overlooked advantage to developing an SSO is that the program can be used as a vehicle for developing people with the potential to move into other parts of the organization.

"Globalization" is the buzzword du jour as organizations distribute work around the world.