Barbara Hodge
Barbara Hodge is Chief Editor responsible for Global Digital Content at the Shared Services & Outsourcing Network (SSON) Research & Analytics, the largest and most respected forum for executives responsible for delivering optimized business services.
Barbara is responsible for the content that cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.
Prior to joining SSON, she was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering. She started her career with Deutsche Bank Capital Markets in London, back in the days when investment banking seemed the cool place to be. Email: barbara.hodge@ssonetwork.com
More content by Barbara Hodge
2024 State of the GBS and Outsourcing Industry in Latin America
September 26 by SSON Research & Analytics
Latin America as the strategic frontier for North American enterprise
How to Extend Shared Services’ Value-Add Beyond Traditional Finance
July 25 by Barbara Hodge
Centralized services are being enabled by knowledge-driven solutions that deliver reliable, effective and timely processing of specialized finance processes.
The State of Global Business Services in 2023 and Beyond
March 06 by Barbara Hodge
This report provides a snapshot of where the GBS model finds itself in 2023, as well as the value-drivers that determine its success
Beginner's Guide to Shared Services
March 01 by Barbara Hodge
This guide explains what is shared services, why a great shared service center is so important, and how to chose your shared services model.
The State of the Shared Services and Outsourcing Industry: Global Market Report 2023
February 22 by Barbara Hodge
Businesses have been assailed continuously since 2019 with few signs of a let up on the horizon. So, what does this mean for you?
Core Challenges Are Clear: A Review of SSO Week Europe, Autumn
October 26 by Barbara Hodge
Three days in London – great to see Europe rebounding and fighting strong
EP17 The critical link between digital transformation and GBS (Global Business Services) with Lee Coulter
September 26 by Barbara Hodge
Barbara Hodge sits down with Lee Coulter, a GBS leader in enterprise and intelligent automation/AI (artificial intelligence) to talk about he opportunities GBS teams have ahead to create enterprise tr...
The Future of Work in Global Business Services
August 11 by Barbara Hodge
This report highlights ongoing future of work trends and how new capabilities, and solutions are driving the agenda.
Why a PMO in Your Pocket is the Best Recipe for Success: How to Make Sure GBS Initiatives Succeed
July 13 by Barbara Hodge
A Project Management Officer provides the "captain and coach" angle required to achieve results!
How to Raise the Profile of Payroll from "Pay Execution" to "Pay Equity"
July 10 by Barbara Hodge
There are 5 million job titles within payroll on LinkedIn right now. It’s safe to say there's a lot going on in the payroll industry at any given time.Â
The State of Intelligent Automation Global Market Report H1 2022
June 23 by Barbara Hodge
While automation has been actively deployed within GBS and shared services for nearly a decade, its early wins were measured mainly via common transactional metrics of cost, speed, and quality. Today,...
What are the Top Priorities to Optimize Bill Presentment & Payment for 2022 & Beyond?
June 23 by Barbara Hodge
Having survived the pandemic but now facing further economic challenges, how are European businesses managing critical customer billing processes & payment activities?
