SSON Report: Intelligent Automation in Modern Enterprises 2020

Enterprises across the global and especially Shared Services is on the precipice of realising the next-generation operating model - a digital enterprise where human and bot workers work synergistically to offer a frictionless, end-to-end service experience. From here onwards, automation will move past point solutions to take on a more holistic focus across the entire process stream. What is coming to the fore is the blurring of the front and back office to become an end-to-end, hyperconnected enterprise.

As enterprises make further advances in their digital journey, vendors will look towards delivering integrated solutions that can support service delivery beyond the transactional, in support of the strategic.

This exclusive report will take readers through the journey of ‘tactical’ to ‘strategic’ automation by explaining how we see this playing out and highlight the key focus areas that Shared Services should consider in order to unlock strategic benefits from automation.